Shipping policy
Shipping Policy — Prakriti
Last Updated: August 17, 2026
At Prakriti, we are committed to delivering our naturally dried oyster mushrooms and pantry staples safely, fresh, and on time across India. Please read our shipping policy below to understand how your order is processed, dispatched, and delivered.
1. Delivery Coverage
- We currently ship Pan-India to all serviceable postal pin codes.
- At this time, we do not offer international shipping outside India.
2. Order Processing & Dispatch
- Processing Time: All orders are processed and prepared for dispatch within 1 to 2 business days (Monday to Friday, excluding national and public holidays).
- Orders placed on weekends (Saturday and Sunday) or public holidays will be processed on the next business day.
- Once your order is dispatched, you will receive a confirmation message with tracking details via SMS, WhatsApp, and/or Email.
3. Shipping Rates & Free Shipping
- Free Shipping: We offer Free Standard Shipping on all prepaid and COD orders with a cart value of ₹499 and above.
- Standard Shipping Fee: For orders below ₹499, a nominal flat shipping fee will be calculated and displayed transparently at checkout.
4. Estimated Delivery Timelines
Once dispatched from our facility via our courier network (powered by Shiprocket and trusted logistics partners):
| Location | Estimated Delivery Time |
|---|---|
| Metro & Major Cities | 3 to 5 business days |
| Tier 2, Tier 3 & Rest of India | 5 to 7 business days |
| Remote / Northeast / J&K Locations | 7 to 10 business days |
Note: Delivery timelines are estimates and may occasionally vary due to unforeseen circumstances like severe weather, courier delays, local festivals, or operational restrictions.
5. Cash on Delivery (COD)
- COD is available on eligible pin codes across India.
- Please ensure you provide an active mobile number and accurate address details. You may receive an automated verification call or WhatsApp message to confirm COD orders prior to dispatch.
- Please keep the exact payable amount ready at the time of delivery.
6. Order Tracking
- As soon as your package is handed over to our courier partner, you will receive a tracking link via SMS / WhatsApp / Email.
- You can use the tracking link to monitor the real-time status and expected delivery date of your parcel.
7. Damaged, Defective, or Tampered Shipments
We take great care in packaging our products securely. However, if your package arrives damaged, leaked, or tampered:
- Notify Us Promptly: Please report the issue to us within 24 to 48 hours of delivery.
- Provide Proof: Share clear photographs and a short unboxing video showing the damaged product and the outer shipping label to mushroomprakriti@gmail.com or via WhatsApp at +91 7810984471.
- Resolution: Upon quick verification, we will arrange a free replacement or an appropriate resolution at zero additional cost to you.
8. Incorrect Address & Delivery Attempts
- Address Accuracy: Please double-check your shipping address, landmark, and pin code before placing the order. Prakriti is not responsible for delays or non-deliveries caused by incorrect or incomplete address information.
- Delivery Attempts: Our delivery partners typically make up to 3 delivery attempts and may contact you via phone before attempting delivery. If the delivery fails after multiple attempts, the shipment will be returned to our origin facility (RTO). Reshipment charges may apply for re-dispatching RTO parcels.
9. Contact & Customer Support
If you have any questions, concerns, or need help tracking your shipment, our team is here to assist you:
- 📧 Email: mushroomprakriti@gmail.com
- 📞 Phone / WhatsApp: +91 7810984471
- ⏰ Support Hours: Monday to Friday | 9:00 AM – 5:00 PM IST